Return and Refund Policy

Last updated: 15 August 2026

We want you to be happy with your AuraBliss order. This policy explains your rights if you change your mind, receive a faulty or damaged product, or need to contact us about a return.

Nothing in this policy limits your rights under Irish or EU consumer law.

1. 14-Day Right to Cancel Online Orders

For most products purchased online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must tell us clearly that you wish to cancel before the 14-day cancellation period expires.

Please contact:

info@aurabliss.ie

Please include your name and order number so we can identify your purchase and provide return instructions.

After telling us that you wish to cancel, you have a further 14 days to return the goods.

2. Condition of Change-of-Mind Returns

You should take reasonable care of products while they are in your possession.

You may inspect a product as reasonably necessary to establish its nature, characteristics and suitability, but you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Where reasonably possible, please return products:

• Unused
• Undamaged
• With all parts and accessories
• In their original packaging
• With proof of purchase or your order number

The absence of original packaging does not automatically remove your statutory rights, but please package returned items securely to prevent damage in transit.

3. Return Shipping for Change-of-Mind Returns

If you are returning a product because you have changed your mind, you are responsible for the direct cost of returning the goods, unless AuraBliss has agreed otherwise.

We recommend using a tracked or otherwise reliable delivery method and keeping proof of postage until your refund has been completed.

Please contact us before returning an item so we can provide the correct return instructions.

Do not send returns to an address shown on a courier label or previous parcel without first confirming the return details with us.

4. Exceptions to the 14-Day Change-of-Mind Right

The statutory right to cancel does not apply in certain circumstances.

This may include:

• Goods that are genuinely made to your individual specifications
• Clearly personalised products
• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken
• Other products where an exception applies under applicable consumer law

For AuraBliss, this may be relevant where we create a genuinely bespoke item specifically from individual instructions supplied by you.

Choosing from our normal advertised options, such as an available fragrance or colour, does not automatically mean that a product is personalised or excluded from cancellation.

If an exception applies to a particular product, we will make this clear where appropriate before purchase.

These exceptions do not affect your rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

5. Handmade Products

Many AuraBliss products are handmade.

Small differences in colour, arrangement, shape, surface finish or decorative detail may occur between handmade pieces.

These normal handmade variations do not necessarily mean that an item is faulty.

However, if the product you receive is materially different from what was described or has an actual fault, please contact us.

6. Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If an item is:

• Faulty
• Damaged
• Not as described
• Missing an item or component
• Different from what you ordered

please contact us as soon as possible at info@aurabliss.ie.

Include your order number and, where useful, photographs showing the problem.

We will review the issue and arrange the appropriate remedy in accordance with your consumer rights.

If a product is faulty or otherwise does not conform to the contract and you exercise your legal right to return it, AuraBliss will cover the reasonable cost of returning the goods. Irish law places the return cost on the trader where a sales contract is terminated because goods are non-conforming.

7. Your Rights for Faulty Goods

Your rights for faulty goods are separate from the 14-day change-of-mind period.

Under Irish consumer law, if goods are faulty or do not conform to the contract, you may have rights to a refund, repair, replacement or price reduction depending on the circumstances.

If the problem arises within 30 days of receiving the goods, you generally have a short-term right to terminate the contract and obtain a full refund after returning the goods.

After 30 days, you may still have rights to repair, replacement, price reduction or refund depending on the nature of the problem and the circumstances.

These statutory rights are not affected by this Return and Refund Policy.

8. Gifts

Products purchased as gifts are not automatically excluded from returns.

The normal cancellation and faulty-goods rules described in this policy apply where applicable.

To process a return or remedy, we may ask for proof that the product was purchased from AuraBliss, such as:

• An order number
• Receipt
• Gift receipt
• Other suitable proof of purchase

9. Exchanges

We do not currently operate a separate automatic exchange service.

If you wish to change a product because you have changed your mind, please contact us about returning the original item and place a separate order for the replacement product.

If the original product is faulty or incorrect, please contact us first so we can arrange the appropriate remedy.

10. Refunds for Change-of-Mind Cancellations

Where you validly cancel an eligible online order, we will refund the payments due to you, including the cost of the least expensive standard delivery option offered for that order.

If you chose a more expensive or upgraded delivery service, we are not required to refund the additional cost above our least expensive standard delivery option.

We may withhold the refund until:

• We have received the returned goods, or
• You provide evidence that the goods have been sent back,

whichever occurs first.

Refunds will be made without undue delay and in accordance with the time limits required by law.

11. How Refunds Are Paid

Refunds are normally made using the same payment method used for the original purchase, unless another method is expressly agreed.

Once AuraBliss has processed the refund, your bank, card provider or payment provider may require additional time before the money appears in your account.

We do not control those external processing times.

12. Digital Gift Cards

AuraBliss digital gift cards are subject to their own product terms and applicable Irish gift-voucher law.

If you have purchased a digital gift card and wish to cancel or have a problem with it, please contact us at info@aurabliss.ie before using the gift card.

Your statutory rights remain unaffected.

13. How to Contact Us About a Return

For cancellations, returns, damaged products, faulty goods or refund questions, contact:

AuraBliss
Email: info@aurabliss.ie

Please include your order number whenever possible.